We want you to be happy with every lesson. This page explains when you can get your money back and how to ask. Refunds are paid within 14 days, to the card you paid with.
Changing your mind: 14 days
If you're a consumer, you have 14 days from the day you bought something to withdraw from the purchase, without giving any reason. This is your right of withdrawal under Spanish and EU consumer law.
- Lesson credits you haven't used are refunded in full.
- Lessons you've already had in those 14 days (by booking them, you asked for them to start straight away) are paid for in proportion: we refund the price minus the lessons you've had, each counted at the price per lesson of what you bought. For example, withdrawing from a 4-lesson pack after one lesson refunds three quarters of its price.
- Lessons you've booked but not had yet are cancelled and refunded.
- The trial lesson is refunded in full if you haven't had it yet.
- Membership: within 14 days of your first payment, we refund it minus the days you've had access, in proportion.
How to withdraw
Tell us clearly within the 14 days: send Maria a message from your dashboard, or email marianihongobusiness@gmail.com. You can use this model form, but you don't have to:
To MariaNihongo (Maria, marianihongobusiness@gmail.com): I hereby give notice that I withdraw from my contract for the following service: [what you bought], bought on [date]. Name: [your name]. Email address of the account: [your email]. Date: [today's date].
We refund within 14 days of receiving your withdrawal, through Stripe to the card you paid with, at no cost to you. Your bank may take a few more days to show it.
After the 14 days
- Purchases can't be refunded any more, but your credits stay in your account to use until their expiry date.
- Credits that expire unused can't be refunded.
- Lessons charged under the Cancellation & Rescheduling Policy (late cancellations and missed lessons) aren't refunded, unless Maria decides otherwise.
- Membership: cancel any time from Payments in your dashboard to stop future payments. Months already paid aren't refunded, and you keep access until the end of the month you've paid for.
When we always refund
- If Maria can't give a lesson you've paid for and can't offer a new time that suits you: the credit comes back, or the money if you prefer.
- If we close your account through no fault of yours: unused, unexpired credits are refunded.
- If you were charged twice, or by mistake: refunded in full.
- If a lesson wasn't given as described, tell us: consumer law gives you the right to have it put right, or to a refund.
Duo lessons
The same rules apply, and refunds go to the student who paid.
Questions
Just ask: send Maria a message or email marianihongobusiness@gmail.com. The Terms of Service cover everything else about buying lessons.